Privacy Policy - Cadence Education

Revision Date: November 10, 2023

For more information or if you have any questions about this Privacy Statement, please contact us at www.cadence-education.com/contact/.

Personal Information

Your privacy is very important to all of us at Cadence Education, LLC (the “Company”). We are committed to the responsible use of information provided by our customers, users, and visitors to www.cadence-education.com (the “Site”).

We have established this privacy statement (“Privacy Statement”) to explain to you how your personally identifiable information is protected, collected, and used when you visit the Site or provide us information through third party service providers (e.g., third party job boards when you apply for a job with us), call us via telephone, or use any of our Services. Personally identifiable information is information about you that is personally identifiable, such as your name, email address, and other information, that is not otherwise publicly available (“Personal Information”). The privacy practices of this Privacy Statement apply to our Services (as defined in our Terms of Use) accessible through the Site, your use of the Site, and any information you provide to us, whether through the Site, through electronic communications, or through telephonic communications, including by leaving recorded messages (collectively, “Direct Communications”). Please read this Privacy Statement carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site or engage in Direct Communications. By visiting the Site, engaging in Direct Communications, or using the Services, you agree to be bound by the terms and conditions of this Privacy Statement. If you do not agree, please do not use or access the Services.

From time to time, the Company may modify this Privacy Statement and post such modifications here on this website. Your use of the Services or engaging in Direct Communication after any such modification constitutes your acceptance of the modified Privacy Statement. By submitting Personal Information to us through the Services or through Direct Communication, you expressly consent to our use and disclosure of your Personal Information in accordance with this Privacy Statement. This Privacy Statement is incorporated into and subject to the terms of the Terms of Use, available at http://www.cadence-education.com/terms-of-use/.

Information Collection & Use

In general, anyone may visit the Site without revealing any personal information. However, there are occasions when the Company needs to obtain information from our visitors. As is true of most websites, we gather certain information automatically and store it in log files. This information may include, but may not be limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, and the total number of visitors to the Site on an anonymous aggregate basis. We use this information, which does not identify individual users, to research or to improve the Company’s Site and the services we offer, and to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information. We track trends in users’ usage and volume statistics to create a more efficient and usable site and offerings, and to determine areas of the site or our services that could be improved to enhance the user and customer experience. . The legal basis or business purpose for collecting and using your Personal Information, and other information we obtain from your current and past activities on the Site is for our legitimate business interests, namely, to allow us to provide the Services that will most likely meet your needs and preferences, and to monitor and improve our Site and Services, including, but not limited to using the information to: present our Site and its contents to you; resolve disputes; troubleshoot problems; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize your experience on our Site; detect and protect us against error, fraud and other criminal activity; to provide you with notices about your account, including expiration and renewal notices; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; enforce our Terms of Use/Service; and as otherwise described to you at the time of collection. We may compare and review your Personal Information for errors, omissions, and accuracy. By providing us with your Personal Information, you agree that we may share your Personal Information with our service providers, where applicable, to further our legitimate business purposes. Specifically, we use the third party service provider AddShoppers for the purpose of providing identity resolution and direct messaging services. You may view AddShoppers’ Privacy Statement at: https://www.addshoppers.com/privacy. We also may use a third party communication service provider. My registering with such third party communication service provider, you consent to their collection of your personal information and sharing of such personal information with us. Currently, we use Kaymbu as our third party communication service provider. You can find their privacy policy at https://kaymbu.com/privacy-policy.

You agree that we may use your Personal Information, including your email address, to improve our marketing and promotional efforts, to analyze Site usage, to improve the Services, and to customize the Site’s content, layout, and services. These uses improve our Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe, and customized experience while using the Site and/or the Services.

Recording of Calls and Chat Logs

For quality control purposes, we monitor and record all telephone calls and chat logs, to enable us to provide you with more efficient and better Services, or to allow us to resolve any disputes or concerns that you may have. By engaging in Direct Communications, you explicitly consent to our monitoring and recording of your telephone calls. If you do not wish for your telephone calls to be monitored and/or recorded, do not contact us through the telephone. By engaging with the chat feature on our Site, you consent to the recording of your chat and the processing of your Personal Information as set forth herein. Our chat feature is provided by Drift, a third party service provider. For further information about how Drift processes information collected by their chat feature, please visit https://www.drift.com/privacy-policy/.

Communications from the Site or Direct Communications

We may also use information that the Company receives from you, either collected on our website (e.g., through any website forms or contact methods) or collected from third party service providers (e.g., third party job boards when you apply for a job with us), or about your visit to the Site to contact you via e-mail or other means to occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we provide you a way to unsubscribe from each of these communications. If you no longer wish to receive this information, you may opt-out by contacting us at [email protected].

If you engage in Direct Communications with the Company, we may use any information received from the Direct Communications to carry out our obligations under state and federal law, including, but not limited to, the Family Educational Rights and Privacy Act of 1974 (“FERPA”), the Health Insurance Portability and Accountability Act (“HIPPA”), and the Gramm-Leach Bliley Act (“GLBA”).

We may send you text messages on occasion to notify you of school closures, delays, lockdowns, and other school-related notifications. You hereby consent to our contacting you by text message at the number you have provided to us. Rates may vary depending on your phone carrier. You may opt out of receiving text messages from Company at any time, by texting the word “STOP” to any text message using the mobile device that is receiving the messages.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if access to our products or Services is temporarily suspended for maintenance, we might send you an email or text message. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, please do not submit your Personal Information through our Site.

Links to Other Sites

This Site may contain links to other sites that are not owned or controlled by the Company. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Statement applies only to information collected by this Site.

Security

We follow generally accepted industry standards to protect Personal Information, including your email address, submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Notice to Residents of Countries outside the United States of America

The Company is headquartered in the United States of America. Personal Information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. By providing us with Personal Information, you consent to this transfer. We will protect the privacy and security of Personal Information according to this Privacy Statement, regardless of where it is processed or stored.

Your California Privacy Rights

We do not provide your Personal Information to any third parties for direct marketing purposes as defined in California Civil Code Section § 1798.83. Please contact us at [email protected] for any questions regarding your Personal Information. For more information about your California privacy rights, see our CCPA Policy available at https://www.cadence-education.com/privacy-policy/ccpa/.

Other State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. California, Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Data portability.
Opt-out of personal data processing for targeted advertising and sales.

California, Colorado, Connecticut, and Virginia also provide their state residents with rights to:

Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please email us at [email protected].

Your European Economic Area (“EEA”), United Kingdom (UK) or Switzerland Rights

If you are based in the EEA, UK, or Switzerland you have other rights:

Any personal data that we collect is based upon your consent as detailed in this Privacy Statement. You have many choices concerning the collection, use, and sharing of your data, including the ability to:

Delete Data: You may request that we delete your Personal Information. Please note that we cannot delete your Personal Information except by also deleting your user account.
Change or Correct Data: You can also ask us to change, update, or fix your data in certain cases, particularly if it’s inaccurate. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Object to, or Limit or Restrict, Use of Data: You may request that we do not use your Personal Information, but keep in mind that this will terminate our ability to provide any Service(s) to you.
Right to Access and/or Take Your Data: You can ask us for a copy of your Personal Information.

You may send us an email at [email protected] request access to, obtain copies of, correct, or delete any Personal Information that you have provided to us. We will verify your identity before we provide any information. We may not accommodate a request to delete or change information if we believe the deletion would violate any law or legal requirement.

Changes in this Privacy Statement

If we decide to change our Privacy Statement, we will post those changes to this Privacy Statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Statement at any time, so please review it frequently.

Data Disposal

We dispose of Personal Information in a way that renders the Personal Information unreadable, unusable, and undecipherable through the following practices: redacting or shredding paper documents, and deleting or destroying electronic and other non-paper media. If you have any questions regarding our disposal practices, please contact us at [email protected].

Training

All of our employees and contractors who have access to Personal Information receive training on this Privacy Statement annually. Employees are reminded of their obligations to comply with the Privacy Statement, specifically regarding the identification, handling, storage, access, and protection of Personal Information. This training is led by the General Counsel and outside counsel, if applicable. If you have any questions regarding this training or are requesting details of training events, please contact us at [email protected].

Children’s Online Privacy Protection Act

We do not knowingly collect information from minors. Our Site is intended for and directed towards adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors. Our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not [use or provide any information on this Site or on or through any of its features/register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use]. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

General

If you have questions or comments about our Privacy Statement, would like to stop receiving information from the Company, or would like to correct or update information you have provided us, please contact us at [email protected].